FAQ's
Q: If I dont like something can I return it?
A: For Perishable Items : For orders placed in Delhi, NCR, you can return whatever you are not happy with within 24 hours and the amount will be deducted from your bill. A partial return for a single product is not possible. For instance, if you are unhappy with 2 pieces of cucumber out of 5, you will have to return all 5 pieces.
For complaints received within 24 hours after the delivery pertaining to quality issues, a refund or a credit will be offered for the next delivery. Complaints received after 24 hours of delivery will be handled on a case by case basis since most perishable or tender vegetables don't have a shelf life greater than that. We encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
For Non Perishable items : Should you be unsatisfied with the quality or if there is a product issue and wish to get a refund after receiving your order, please contact us within 7 days of the delivery and we will refund or credit you the amount that you wish you return.
You can write to us within 7 days after delivery in case there is an issue with the quality of the product. A refund or a credit will be offered for the same.
Q: Can I cancel my order?
A: Yes.
For Delhi-NCR:
Write to us on orders@isayorganic.com immediately to process the cancellation. In the event cancellation is requested once the delivery agent has reached the area, there will be a cancellation fee or delivery charge of Rs. 100 levied on the order.
Outside Delhi NCR:
You can choose to cancel your order within 24 hours of placing the order or before your order has been shipped at no charge.
Simply write to us on orders@isayorganic.com to process the cancellation.
Q: If I place a phone/web order, when will I get the delivery?
A: If you’re in Delhi-NCR, we have 2 delivery slots – 9 am to 2 pm, and 4 pm to 9 pm, and operate 7 days a week. Based on the time you place your order, you can have your order delivered in the upcoming slot.
If you’re outside Delhi-NCR, your order will be shipped within 24 hours of us receiving it and should reach you within 5-7 business days.
Q: If I order now, when is the soonest I can receive my delivery?
A: If you order before 2 pm we can deliver your order the same day during the evening slot. Orders placed after 2 pm can be delivered the next morning in Delhi NCR.
Add Table for timelines
If you’re outside Delhi-NCR, your order will be shipped within 24 hours of us receiving it and should reach you within 5-7 business days.
Q: How do I know what I am ordering is really organic?
A: Organic produce is subject to stringent monitoring and testing. You can find more reports about our certification and lab tests here.
Q: How do I know what I am ordering is certified organic?
We undertake several initiatives to meet and surpass the set standards for organic produce and products. Our products from our kitchen are certified organic from Lacon institute. These products are certified and created using 95% organic ingredients by weight.
We ensure our organic produce is sourced from certified organic farmers by NPOP or PGS Standards.
We only create and promote products that use ingredients that have been grown using completely chemical-free agriculture practices if they are not certified organic.
Q: Is shipping free?
Delhi NCR:
Orders above ₹350/- will be delivered free of shipping fee
Orders under ₹350/- will be charged a flat fee of ₹50/- for Delhi & ₹70/- for Gurgaon & Noida
Outside Delhi NCR:
Orders above ₹999/- will be delivered free of shipping fee
Orders under ₹999/- will be charged a flat fee of ₹150/-
Orders from North East and J&K :
Orders above ₹1500/- will be delivered free of shipping fee.
Orders under ₹999/- will be charged a shipping fee of Rs ₹200/-
Orders between ₹1000/- to ₹1500/- will be charged a shipping fee of Rs ₹100/-
Q: Can I purchase these products offline?
A: Yes. You can visit our store in South Point Mall, Gurugram, Haryana.
Q: Where is my order?
A: You can contact us on orders@isayorganic.com for an update on your order.
If you’re in Delhi-NCR, we have 2 delivery slots – 9 am to 2 pm, and 4 pm to 9 pm, and operate 7 days a week. Based on the time you place your order, you order will be delivered in the upcoming slot.
If you’re outside Delhi-NCR, your order is shipped within 24 hours of us receiving it and should reach you within 5-7 business days.
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