A: At the time of delivery, you can return whatever you are not happy with and the amount will be deducted from your bill. For a particular item, a partial return is not possible. For instance, if you are unhappy with 2 pieces of cucumber out of 5, you will have to return all 5 pieces. For complaints we receive after the delivery pertaining to quality issues, a credit will be offered for the next delivery. Complaints received after 3 days of delivery will be handled on a case by case basis. This is because some more perishable or tender vegetables don't have a shelf life greater than that. We guarantee freshness at the time of delivery, so we encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
There are a few characteristics of organic produce that need to be accepted by customers. In cases where a customer does not acknowledge this, he/she has the option of returning the products at the time of delivery, however refunds or credit after payment will not be accepted. The following are some examples:
Produce might be unevenly shaped, might not be very shiny or big. But it should be good inside. Organic is not about perfect looks, and doesn't rely on artificial growth promoters or chemicals to enhance physical appeal. The vegetables look like nature intended them to. This might be very apparent in cases of things like apples, which otherwise are infamous for heavy chemical and wax use (to make them look pretty), while in some cases the vegetables will look no different than a chemically grown vegetable There might be slight variations in color, size, and taste over the season of the vegetable. Again, it is because the characteristics of the vegetable can change with the weather.
On rare occasions, customers find a bug or 2 inside a vegetable. We are not referring to a big bug that has eaten a chunk of a vegetable, but a small bug inside a cucumber, or a piece of okra or brinjal. This is actually proof it is organic! A simple solution is to cut away the infested part and use the rest. To be safe, you can boil the vegetable well.
A: We have many orders to cover in the South Delhi Area, and sometimes houses can be a little hard to find! And then there is also Delhi traffic... Within the delivery period you can request to have your order delivered within the first or second half of the delivery period for your convenience.
A: A major component of organic farming is the use environmentally sustainable practices. We believe the same and try to lower our carbon footprint as much as possible through our packaging. Using recyclable crates minimizes the use of plastic packaging, making it better for the earth.
A: We have 2 delivery slot – 9 am to 2 pm, and 4 pm to 9 pm, and operate 7 days a week. Whenever you order, you can get your order delivered in the upcoming slot.
A: If you order before 2 pm we can deliver your order the same day during the evening time slot. Orders placed after 2 pm can be delivered the next morning.
A: Through phone (011 4108 7447) or online (insert link)
A: Our goal is to make them affordable for everyone. We provide a direct link from the farm to your table. We also operate on a bigger scale than other organic suppliers, and have a thoroughly planned and efficient supply chain which helps in being price competitive.
A: Organic produce is subject to stringent monitoring and testing. We would be happy to provide a copy of the certificate, and encourage you to visit our farms and learn about organic farming from a first-person perspective!